At Eonix, (Unit of Lurra Stone Tech) we aim to provide you with a seamless and timely delivery experience for every order. Please read our shipping policy below to understand how and when your products will reach you.
1. Shipping Destinations
We currently ship to:
All major cities and regions within India
Select international destinations (subject to availability and shipping regulations)
If your location is not listed at checkout, please contact our support team for assistance.
2. Order Processing Time
All orders are processed within 1–3 business days after receiving confirmation and payment.
Orders placed on weekends or public holidays will be processed on the next working day.
3. Shipping Time & Delivery Estimates
Region
Estimated Delivery Time
Domestic (India)
3–7 business days
International
7–14 business days
Note: Delivery times may vary due to external factors such as courier delays, weather conditions, or customs processing for international orders.
4. Shipping Charges
Domestic Orders (India): Free shipping on all prepaid orders.
International Orders: Shipping charges will be calculated at checkout based on destination and package weight.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and courier details. You can use this to track your order online.
6. Undelivered or Returned Packages
If a package is returned due to incorrect shipping details or failure to accept the delivery:
We will attempt to contact you for reshipment.
Additional shipping charges may apply for redelivery.
7. Damaged or Lost Items
If your package arrives damaged or goes missing in transit, please contact us within 48 hours of delivery with:
Your order number
Clear photos of the package/product
We will assist you with replacements or refunds as applicable.
8. Contact Us
For any questions or concerns, please contact us at:
Eonix Global (Unit of Lurra Stone Tech)
Address: Plot No 4, Road No 80, Punjabi Bagh West, New Delhi 110015
